REturns Policy

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Change of Mind

We do not offer refunds or exchanges for change-of-mind purchases. Please choose carefully, especially for custom stretched or framed prints, as each piece is made to order.

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Damaged or Faulty Items

If your item arrives damaged or faulty, I am here to help. Please get in touch within 7 days of delivery by emailing me at hello@amandakettererart.com, along with clear photos of the damage and your order details.

I will happily replace or refund items that:

• Arrive damaged in transit

• Are faulty or not as described

I may need to request that the item be returned before issuing a replacement or refund. Return postage for faulty or damaged items will be covered by us.
 

Custom and Made-to-Order Items

Please note that custom orders, including stretched or framed prints, cannot be returned or exchanged unless they arrive damaged or faulty, as these are made specifically for you.
 

Returns Process

To initiate a return or replacement, please email me at hello@amandaketterart.com with:

• Your order number

• Photos of the issue

• A short description of the problem

I will be in touch quickly to sort things out.